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About Us

Pen R Pencil is an online digital store of Office and Educational Supplies towards promoting social business in Bangladesh. It offers hundreds of products of reputed national and international manufacturers and brands at a very competitive price

Contact With Us
Contact Information
Address
4/2 Block B (4th Floor), Lalmatia, Dhaka 1207.

penRpencil.com is an online digital store of Office and Educational Supplies towards promoting social business in Bangladesh. It offers hundreds of products of reputed national and international manufacturers and brands at a very competitive price.

Go to Sign up page. To open an account with pRp, use your phone number, email, Facebook or Google account.

You must need an account to order from the pRp.

You can make order either a. through pRp website or the mobile app, b. Facebook page or c. calling hotline at 09612-222 666

We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us your requirement. You can also call +88 01795 444 888 or +88 09612 222 666 or mail us at support@penrpencil.com to add an item to our inventory.

Yes, you can install pRp mobile app which can be downloaded from the Google playstore.

We will deliver to your requested location at free of charge all over Bangladesh.

Inside Dhaka: 24 – 48 hours. Outside Dhaka: 48 - 72 hours

You can cancel your order calling hotline at 09612-222 666 or +88 01795 444 888 within 1 hour of the order being placed. You can also change your order calling hotline at 09612-222 666 or +88 01795 444 888.

Yes you can, but change has to be before the shipment is made from the delivery centre. Check your delivery status before making any changes.

Mobile banking, debit and credit cards accepted. Cash on delivery is accepted in Dhaka only.

There are online order tracking systems. You can also track order status online by sign in your account and then view "My Order" option.

You can call us on our hotline number 09612-222 666 or +88 01795 444 888 or contact us on our Facebook page: https://www.facebook.com/penrpencil/.

Please visit the corporate page for detail.

Please visit the corporate page for detail.

Please visit the corporate page for detail.

See our Return and Refund policy

Promo code is a secret number given in various occasions to the loyal customers. One can use this code to avail special discounts. For phone order, customers can tell the code to our sale executives while for online order, customer has to insert the code number in a given box.

Pen R Pencil has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@penRpencil.com with your request. We do not store any type of sales information.

Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@penRpencil.com with the details of your request.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use "cookies" to store your cart contents for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use the checkout section of our site.

Changes To This Privacy Policy

This Privacy Policy is effective as of 15 April 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Last updated: April 15, 2019

Customer Care Pledge

We believe in putting a personal touch into everything that we do and want your shopping experience with Pen R Pencil to be a satisfying one.  We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.

Return and Refund Policy

We believe in our products and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the unused portion to us within 10 days of your initial purchase, and we will be happy to refund the purchase amount by issuing you a store credit for the purchase amount and/or refund by cash refund.  Please note the following minor exceptions to our normally generous returns policy:

  • Unless a product is defective, we do not offer refunds or exchanges for any large size product (over worth BDT 10,000).  We recommend that you order minimum (below BDT 1,000) when trying a penRpencil.com product for the first time.

  • For Credit purchase will be calculated at 5% lower than the purchased price. To help us expedite your return request, please follow the simple steps listed below.

    Send us an email at info@penRpencil.com to let us know that you plan to return the product.

    And be sure to include your Order Number and to tell us if you prefer to have your return processed for store credit or as a cash back.  We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

    Please address your return package to:

Pen R Pencil
4/2 Block B
Lalmatia, Dhaka 1207
Your return or exchange request will be processed promptly (3-7 business days).